How not to conduct support and sales!
During the summer months businesses tend to have smaller staffs due to vacations or working less hours to enjoy themselves. All businesses need to provide their staff with time off to prepare mentally and physically for the upcoming projects. Hopefully this not how to conduct support and sales. That being said it is understandable that companies may not get back to you within a timely fashion. Support team that does not know. Our first story starts with a support call. There was an issue that led to a component not working correctly. The email went to the support team with the issue described. What came back from the support team was strange. Apparently the person who wrote the software component was on a two week vacation. So the support staff…